Tel: +86-731-83521833        Mobile: +86 13574841950         info@chenguangjd.cn

FAQ
Home » FAQ
  • Q How to order?

    A
    Please send us your purchase order by Email admin@chenguangjd.cn or send a inquiry on our website,  then we can make you offer list under your request.
     
    We need to know the following information for your order :

    1) Product information- Application ,  Quality required,  Quantity, Specification(Size, Color , Shape, Technological information if needed )etc.
    2) Delivery time required.
    3) Shipping information- Name, address, Phone ,Post code. 
    4) Forwarder's contact details if there's any in China.
  • Q Warranty:

    A We provide return and exchange service if  diamonds are not used.
  • Q What is the minimum order quantity ?

    A The MOQ of each diamond product and size is different, you need to ask our salesperson for details.
  • Q Do you have stock ?

    A
    Most of products are under regular production , we can make delivery immediately 
    But if what you need is a customized product, it will take 5-10 days or more to deliver.
    The specific situation needs to be inquired with our sales. Please click contact to find sales contact information.
  • Q How long can I expect to get the sample?

    A
    If it is not a specially customized size, it is usually sent out in 1-3 days. If it is a custom specification, it will be sent within 5-10 days.
    The samples will be sent via international express such as DHL , UPS , TNT , FEDEX and would be arrived within 5-8 days.
    Since 2020, due to the covid19, the shipping time of express delivery has become somewhat difficult to control.
     
  • Q About the sample what is the cost of transportation?

    A
    The freight depends on weight, packing size and your country or province region, etc.
    FedEx or DHL service is usually selected, and the cost is less than $45.

    At present, due to the epidemic situation, the express delivery warehouse is full, the freight may rise, and the time limit may be extended.,
  • Q Is the sample provided free of charge?

    A
    We generally do not provide free samples.  The sample fee and freight will be provided by the customer.
     
  • Q The customs HS code of the diamond?

    A
    Diamond powder: 7105102000
    Diamond stones: 7104901100
     
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Office Address: Yuhua District,
Changsha City, Hunan Province, China
Factory address: Yanling,
Zhuzhou City,Hunan Province, China
Tel: +86-731-83521833 / +86-731-83521533
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